Refund policy

Due to the Safety & Health concerns of our staff and customers we do not accept refunds under normal circumstances. 

You may cancel your order within 8 hours of placing order , we are unable to cancel your order after that time.

Damages and issues
Please inspect your order upon reception and contact within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We cannot honor any requests for exchanges or returns after 48 hours.

Shipping Information

We can only ship to the confirmed address on the order and are unable to change the confirmed shipping address.  If you make a mistake with the address, please contact us immediately so that we may cancel your order and you may place it again with the correct information.

Please check your shipping information carefully.  If a package is returned to us due to incorrect address information, we will cancel the order and process a refund, less what we paid for shipping costs, with the exception of package being marked as "refused" by buyer in which we will not accept the package and buyer assumes all responsibility.

Unfortunately, we cannot accept returns on Sale items or gift cards. 

For wearable items such as tees, jackets, and sweatpants, if an incorrect size is sent from our end, we will verify the order invoice and provide a return label along with the correct size.

If an incorrect size is selected by the customer and the order has already been shipped, we are unable to make changes afterward unless we are informed within 48 hours of placing the order.

If a wrong item/product is delivered we will verify it with order invoice and issue a return label  for correction or issue a refund.

All orders are shipped with tracking information.  Once it is marked as "DELIVERED" you must contact your local post office for assistance if you are unable to locate package.

Feel free to contact as at shop@d9wears for all order related queries.